Joined: Oct 09, 2004 Posts: 189 Location: UK XP: 0
Posted: Fri Apr 14, 2006 8:15 pm Post subject:
Man i totally feel dorry for ya, i already have had one replacement and now looks like another is on its way , there first excuse was the disks were too brittle or the disk cases were to hard i just began to laugh down the phone i could not belive the excuses they have, there advice was to phone the disk manufactures to get free copies as you have probbaly guessed this did not happen Activision stated that i would have to pay 20 pounds for a new copy and EA said 10 pound i am definately not paying that money for a game which i did not break it is a god damn machine error, dont get me wrong i totally love my 360, sooner or later all theses problems will be fixed as hobbs said it appears that only me and you have this problem in these forums others problems are caused by moving the games console while in play EG. circular Scratching.
this is Activision's email back to me
Quote:
Thank you for contacting us.
When did you purchased the game? And do you still have the receipt?
Below information about the warranty:
The warranty is limited to the recording medium containing the software program
originally provided by ACTIVISION and is not applicable to normal wear and tear.
The warranty shall not be applicable and shall be void if the defect has arisen
through abuse, mistreatment or neglect. Any implied warranties applicable to
this product are limited to the 90-day period.
When returning merchandise for replacement, please send back the original
product disks in protective packaging and include:
UK.
1. A photocopy of your dated sales receipt.
2. Your name and return address, typed or clearly printed.
3. A brief note describing the defect, the problem(s) you encountered and the
system on which you are running the product.
4. If you are returning the product after the 90-day warranty period, but within
one year after the date of purchase, please include a cheque or money order made
payable to Activision (UK) Ltd. The cost of replacement will be indicated in
the game manual. A guide to the costs are either £6 or £10.00 depending on the
PC CD-ROM title, £9 for PC DVD titles, £12 or £20 for PS 2, Gamecube or X Box
titles per replacement, £6 for GBA games, £12 for PSP games.
Discs should be returned to:
Activision Customer Services
9th Floor
Skypark
8 Elliot Place
Glasgow
G3 8EP
Note: We recommend sending the package by Recorded Delivery to track that it
reaches the correct destination.
and this is EA's
Quote:
Hi Fraser,
Thank you for contacting Electronic Arts.
Electronic Arts will replace user-damaged media, current stocks allowing. The original or incomplete media needs to be returned with a cheque, Eurocheque or postal order for £7.50 per disk (for PC titles), £10.00 per disk (for console titles), £15 (for GBC & GBA titles) per disc, and £3.00 for a Manual, made payable to Electronic Arts Ltd.
Please remember to include full details of the defect, your name, address and if possible a daytime telephone number where we can contact you. It is recommended you use some form of recorded or guaranteed delivery, we cannot be held responsible for software that does not arrive with us. If you have any queries on warranty replacements or user-damaged discs or manuals, please e-mail us on [email protected].
Our address is:
Electronic Arts Customer Warranty
PO Box 181
Chertsey
KT16 0YL
United Kingdom
Best Regards,
Paul G.
EA Support Centre, UK and Ireland
ill keep you posetd on what happens
Later Strachan
blighty 360-HQ Freak
Joined: Nov 27, 2004 Posts: 881
XP: 0
Posted: Mon Apr 17, 2006 5:44 pm Post subject:
doesn`t matter anymore.
I`ve smashed the whole lot up & thrown it all in the bin
Joined: Oct 28, 2005 Posts: 290 Location: Tennessee, USA XP: 14
Posted: Mon Apr 17, 2006 6:17 pm Post subject:
Sorry to hear you had such bad luck. It must be just a certain amount of people or just the first run systems.
I got mine in March and I play 5 and six hours straight on the nights I'm off (if not more) and I havn't had one problem so far with scratched discs or over-heating,, hell mine doesn't even get much more than warm at most. The closest thing I've had to a problem is tha my Free Quake 2 Disc got scratched in its paper envelope that was just thrown in with Quake 4 and some times it doesn't want to read on the first try.
oh and unless I rent a game, the game I'm playing stays in the 360 till Im done with it. I don't bother putting it back in its box. _________________________________________________________
blighty 360-HQ Freak
Joined: Nov 27, 2004 Posts: 881
XP: 0
Posted: Mon Apr 17, 2006 7:04 pm Post subject:
the fact that either the hardware or the software is faulty wasn`t the issue.
The issue was that M$ couldn`t give a stuff. typical grab the dosh and run stratagy.
not supprising really considering they knew about the 360 scratching discs when you move it from hoz to vert or vice versa ( how couldn`t they! ) yet rather than let people know there was a problem with the machine they allowed people to find out themselves when they ruin at least one disc.
Reminds me when I bought a jap dreamcast when they first came out, the joypads would fail after less than a weeks play & I got very Pi$$ed off very quick at having spent so much money and couldn`t play my machine for the most part of owning it.
F1Jck it! If I start to miss the 360 ( Unlikely ) I`ll just look at a picture of it. It`ll be the same as what I had ( something to look at )
Joined: Oct 16, 2004 Posts: 1472 Location: Alabama XP: 45,042
Posted: Mon Apr 17, 2006 10:05 pm Post subject:
Well in the manual it tells you not to move it from the horizontal to vertical position while the system is on, atleast it does in my manual and my 360 is a launch console. I noticed that they even started putting stickers warning people on the dvd tray itself after this became such a problem. So it's not like they knew and didn't say anything, they wrote it in the manual.
Microsoft does in fact say the following in the Volume 1: Setup manual that ships with the Xbox 360:
"IMPORTANT
To avoid jamming the DVD drive and damaging discs or the Xbox 360 console:
# Remove discs before moving the console or tilting it between the horizontal and vertical positions.
# Never use cracked discs. They can shatter inside the console and jam or break internal parts.
# When the console is vertical do not use discs that are smaller the standard DVDs and CDs."
I'm not saying that you moving the console is what caused the disks to break, just saying that they did warn against moving it. I'm not taking their sides as a measurable amount of people have complained about the same situation that you mentioned here, so it's got to be bigger than a single person having issues.
You said you smashed it up and threw it in the bin? Surely you could have gotten more money through ebay or something. _________________________________________________________
Nyk 360-HQ Newbie
Joined: Mar 22, 2006 Posts: 8 Location: Newcastle, AU XP: 0
Posted: Wed Apr 19, 2006 7:08 am Post subject:
Its interesting that my most used PS2 game disc Socom 2 i noticed the centre 'recently' is starting to chip away in the centre badly, now another game is doing the same and whats happening is the slimline version has these sharp prongs that sorta vice the disc, now imagine taking a disc out repeatively
im not sure what the 360 has to hold the discs down but im worried that the evil prongs are used again.
P.S Im an avid gamer so don't be disappointed that i use every system _________________________________________________________ Oz PAL XBOX 360
Grandpa Simpson
"WHERE'S THE HYPERSPACE?"
blighty 360-HQ Freak
Joined: Nov 27, 2004 Posts: 881
XP: 0
Posted: Wed Apr 19, 2006 1:50 pm Post subject:
[quote="sjohn"]
You said you smashed it up and threw it in the bin? Surely you could have gotten more money through ebay or something.[/quote]
Lol I didn`t know there was a market for smashed up 360`s.
Ughhh!!! Manual!!!
How many people would read the manual at all let alone before they sit & play on the machine the`ve been waiting to play on for what would feel like forever.
by the time you`ve read a million & 1 interviews & reviews about the 360
before launch, you already know everything about it except for 1 little detail,
What if i can`t read??
well i know i can but I also know a few people my age who can`t.
at the end of the day the hoz / vert thing is a fault
M$ should have made it either 1 way or the other if they couldn`t make it work properly. but I can`t think of 1 American product that isn`t poorly built.
No offence to any tin tanks, but usa
don`t build things to last. only to perform. ( & perform they do, for a short while normally lol )
[quote="sjohn"]
You said you smashed it up and threw it in the bin? Surely you could have gotten more money through ebay or something.[/quote]
Lol I didn`t know there was a market for smashed up 360`s.
Ughhh!!! Manual!!!
How many people would read the manual at all let alone before they sit & play on the machine the`ve been waiting to play on for what would feel like forever.
by the time you`ve read a million & 1 interviews & reviews about the 360
before launch, you already know everything about it except for 1 little detail,
What if i can`t read??
well i know i can but I also know a few people my age who can`t.
at the end of the day the hoz / vert thing is a fault
M$ should have made it either 1 way or the other if they couldn`t make it work properly. but I can`t think of 1 American product that isn`t poorly built.
No offence to any tin tanks, but usa
don`t build things to last. only to perform. ( & perform they do, for a short while normally lol )
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, there first excuse was the disks were too brittle or the disk cases were to hard i just began to laugh down the phone i could not belive the excuses they have, there advice was to phone the disk manufactures to get free copies as you have probbaly guessed this did not happen Activision stated that i would have to pay 20 pounds for a new copy and EA said 10 pound i am definately not paying that money for a game which i did not break it is a god damn machine error, dont get me wrong i totally love my 360, sooner or later all theses problems will be fixed as hobbs said it appears that only me and you have this problem in these forums others problems are caused by moving the games console while in play EG. circular Scratching.
